Return of goods
Within 30 days of receiving the package, you may return the items to us without providing a reason. However, items that have been customized to your specifications (i.e., "made to order" items) and items purchased for a business are not eligible for returns.
1. Fill in the return form
The return form is included in the package you received, or you can download it from this link:
Please include the filled-out form in your package.
2. Pack the product with care
To return the item, it must be unused, undamaged, and in its original packaging. To avoid damage during transit, pack it carefully in its original box. We recommend using bubble wrap or air pads if the item is fragile. We also advise using fillers that have already arrived in our parcel.
The package should include the following items:
- the item you're returning
- a completed form (or at least the order number and bank account number for the refund)
- material to prevent further damage
Please get in touch with us before returning any bulkier furniture pieces or other unusually packaged items so that we can plan the best return process together.
3. Return the package back to our address
Please send the package to the address below:
625 00 Brno
Please remove the original shipping labels before sending. You can order shipping from GLS or DPD. However, you can also use other carriers to return the goods. You can have the parcel picked up at your home or drop it off at one of the drop-off points or boxes. Please note that we do not accept COD shipments.
4. Wait for your refund
We have 14 days after receiving the returned goods to inspect them and refund your money. We will refund your money in the same manner in which you paid for your order. Please notify us by emailing firstname.lastname@example.org if you want the money refunded to a different bank account than the one from which you paid for the order.
Frequently asked questions
How long will it take for me to receive my refund?
We will refund the full amount to your account within 14 days of receiving the goods back if you return them to us undamaged and in their original packaging within 30 days of receiving the parcel. If the returned goods are damaged or worn, the refund may be reduced to reflect the cost of the damage.
Do I have to pay to return it?
You are responsible for the cost of returning the package. Upon receipt of the goods, we will refund the original shipping cost (this is the cheapest form of shipping we offer in our store) as well as the amount of the returned product.
Didn't find what you were looking for or have other questions?
Please do not hesitate to contact us. We are available Monday through Friday from 9:00 a.m. to 17:00 p.m.
Please see below for more information on our withdrawal policy:
Withdrawal from the contract
DesignVille makes it possible for customers-consumers (those not acting in the course of their business or profession) to withdraw from contract and return goods without giving any reason within 30 days from the day when the customer or a third party that is designated by the customer but is not the carrier takes over the goods, or:
- the last piece of the goods if the customer orders several pieces of goods in a single order but the pieces are delivered separately,
- the last item or part of the delivery of goods consisting of several items or parts, or
- the first delivery of goods if regular deliveries of goods for a certain period are agreed in the contract.
A notice of withdrawal from the purchase contract must be sent within the 30 days limit to the address: DesignVille, Netroufalky 797/5, 625 00 Brno, Czech Republic or preferably to the electronic mail address: email@example.com. To withdraw from the contract, you may use our withdrawal form but that one isn't required.
Please note that you have no right to withdraw from contract if goods were manufactured according to your requirements or tailored to your personal needs.
Send the goods back to our address DesignVille, Netroufalky 797/5, 625 00 Brno, Czech Republic without delay, no later than 14 days from the date you notify us that you are withdrawing from the contract. You are responsible for the costs associated with the return of the goods. Where the goods cannot be returned by ordinary mail due to their nature, the costs of the goods return range from EUR 10 to 800, depending on the size and weight of the goods, the distance from which the goods are returned, and the prices of the carrier.
For refunding your payment, we use the same payment method you used for the original transaction, unless we explicitly arranged a different payment method with you. Payment will be refunded to you once we have received the returned goods from you. Please allow 5 days for inspection of the returned goods. The payment amount may be reduced for any damage or loss in value of the goods. If you have received a gift from us along with the goods, the return of the goods will obligate you to return the gift as well.