Something has gone wrong and you need to claim the goods? This page will walk you through the steps.

Withdrawal from the contract

DesignVille makes it possible for customers-consumers (those not acting in the course of their business or profession) to withdraw from contract and return goods without giving any reason within 30 days from the day when the customer or a third party that is designated by the customer but is not the carrier takes over the goods, or:

  • the last piece of the goods if the customer orders several pieces of goods in a single order but the pieces are delivered separately,
  • the last item or part of the delivery of goods consisting of several items or parts, or
  • the first delivery of goods if regular deliveries of goods for a certain period are agreed in the contract. 

A notice of withdrawal from the purchase contract must be sent within the 30 days limit to the address: DesignVille, Netroufalky 797/5, 625 00 Brno, Czech Republic or preferably to the electronic mail address: To withdraw from the contract, you may use our withdrawal form but that one isn't required.

Please note that you have no right to withdraw from contract if goods were manufactured according to your requirements or tailored to your personal needs.

Send the goods back to our address DesignVille, Netroufalky 797/5, 625 00 Brno, Czech Republic without delay, no later than 14 days from the date you notify us that you are withdrawing from the contract. You are responsible for the costs associated with the return of the goods. Where the goods cannot be returned by ordinary mail due to their nature, the costs of the goods return range from EUR 10 to 800, depending on the size and weight of the goods, the distance from which the goods are returned, and the prices of the carrier.

For refunding your payment, we use the same payment method you used for the original transaction, unless we explicitly arranged a different payment method with you. Payment will be refunded to you once we have received the returned goods from you. Please allow 5 days for inspection of the returned goods. The payment amount may be reduced for any damage or loss in value of the goods. If you have received a gift from us along with the goods, the return of the goods will obligate you to return the gift as well.


When you receive the goods, please inspect the parcel carefully for any signs of damage caused during the carriage. If the parcel is clearly damaged, do not accept the parcel. 

If the goods are damaged, even if the packaging was intact, please contact us as soon as possible at the electronic e-mail address: or by phone, where we agree on further procedure together. For later assessment of the claim, please take photo documentation of the goods and packaging and keep the packaging and all fillings .

The goods have a minimum warranty period of 24 months (unless a longer warranty period is stated on the invoice). If manufacturing defects appear within the warranty period, please contact us at the e-mail address:, where we agree on further procedure together. We might ask you to send claimed goods together with a completed claim-form in suitable (preferably original) packaging to our address DesignVille, Netroufalky 797/5, 625 00 Brno, Czech Republic.

5% discount for you!


Subscribe to our newsletter and get a 5% discount.